Square Mile Sourcing has experience of all aspects of IT sourcing and BPO. Across the entire sourcing lifecycle we provide clients with an expertly managed approach that is specifically designed to maximise benefits while reducing risk to your business.

New Contract Negotiation

We work with clients to outsource large and small components of their operation, ensuring the resulting contractual arrangement has sufficient flexibility built in to allow for future changes in business requirements. We work in tandem with some of the largest outsourcing legal firms to provide clients with contracts that are balanced and fit-for-purpose, ensuring that all aspects of the arrangement are properly addressed. We are equally experienced in single-vendor and multi-vendor solutions.

Improvement in existing Contracts

Square Mile Sourcing helps organisations improve the running of existing outsourced services. In these cases we can draw on our experience of many previous arrangements, providing clients with a clear brief on where improvements are required and how these could be best implemented. Our analysis is comprehensive and covers all aspects of the outsourced services including:

• Contractual arrangements (including any 3rd party subcontracts)
• How the services are managed (including an examination of the governance in place)
• History of supplier performance
• Track-record of deployment of improvement projects (such as transformation activities)
• Examination of any current disputes
• Commercial performance and value-for-money assessment
• Evaluation of the client-supplier relationship

Offshoring

Offshoring has become a strategic solution for many of the IT and BPO suppliers and is responsible for delivering additional savings that might not otherwise have proved possible. However, it is important to ensure these arrangements provide a suitable solution for clients and that they are properly planned, implemented and managed, recognising the challenges that a geographically distant solution might present. Importantly, Square Mile Sourcing has practical experience of offshoring. Where an offshore element is envisaged, we examine and report to clients on the suitability of the supplier’s planned solution assessed against any additional risks.

Re-negotiation

For a variety of reasons, your existing arrangements may no longer be suitable for your business and so a re-negotiation with the supplier proves necessary. Proper planning is essential to make sure that options for the future provision of service are properly considered and that planned improvements are catered for. Working with specialist legal counsel, Square Mile Sourcing has extensive experience of working with clients to craft a new deal.      

Insourcing

Sometimes strategic changes lead to a client decision that the business would now be best served with an in-house IT infrastructure. This is often considered a high-risk venture and one that is certainly best undertaken using a specialist team. Square Mile Sourcing has extensive knowledge of transferring IT service from a commercial service provider in-house. To reduce risk to the business we have developed a method specifically for this project, designed for a safe transfer with minimum risk to the operational environment.

Wherever you choose to operate in the outsourcing lifecycle, risk to your company can be managed down through the choice of a partner with suitable depth and breadth of practical experience; one with appropriately skilled resources to help make the best business choice.

Square Mile Sourcing services fall into four main areas; outsourcing, offshoring, insourcing or consultancy.